<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Allegiance &#187; admin</title>
	<atom:link href="http://www.allegiance.com/blog/author/admin/feed" rel="self" type="application/rss+xml" />
	<link>http://www.allegiance.com</link>
	<description>Voice of Customer Intelligence</description>
	<lastBuildDate>Wed, 16 May 2012 18:35:59 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.3.2</generator>
<xhtml:meta xmlns:xhtml="http://www.w3.org/1999/xhtml" name="robots" content="noindex" />
		<item>
		<title>AMA Webcast: Social Media &#8211; The New Frontier of Customer Feedback</title>
		<link>http://www.allegiance.com/blog/ama-webcast-social-media-the-new-frontier-of-customer-feedback/560</link>
		<comments>http://www.allegiance.com/blog/ama-webcast-social-media-the-new-frontier-of-customer-feedback/560#comments</comments>
		<pubDate>Mon, 15 Mar 2010 16:50:38 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[EFM]]></category>
		<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[text analytics]]></category>
		<category><![CDATA[VOC]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/2010/03/ama-webcast-social-media-the-new-frontier-of-customer-feedback/</guid>
		<description><![CDATA[Join the American Marketing Association for the free March 23 webcast titled, &#8220;Social Media &#8211; The New Frontier of Customer Feedback.&#8221; Speakers include Matthew Bowman, former CEO of Wi5Connect (a social media company) and Eric Weight of Attensity (text analytics expert). To register, go to http://bit.ly/ajOQop]]></description>
		<wfw:commentRss>http://www.allegiance.com/blog/ama-webcast-social-media-the-new-frontier-of-customer-feedback/560/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Webinar on VOC best practices</title>
		<link>http://www.allegiance.com/blog/webinar-on-voc-best-practices/499</link>
		<comments>http://www.allegiance.com/blog/webinar-on-voc-best-practices/499#comments</comments>
		<pubDate>Wed, 02 Dec 2009 17:49:14 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[EFM]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[JD Power]]></category>
		<category><![CDATA[VOC]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/2009/12/webinar-on-voc-best-practices/</guid>
		<description><![CDATA[Bob Caruso is the former head of JD Power&#8217;s VOC Center of Excellence. He&#8217;s giving a webinar next Monday (Dec 10) on the top 10 best practices of VOC practitioners. He plans on doing a deep dive and field people&#8217;s questions. He&#8217;s also a former F4 fighter pilot from the Air Force so he is [...]]]></description>
		<wfw:commentRss>http://www.allegiance.com/blog/webinar-on-voc-best-practices/499/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>First Impressions Matter (Part 2 in a Series on Electronic (email) Survey Response Rates)</title>
		<link>http://www.allegiance.com/blog/first-impressions-matter-part-2-in-a-series-on-electronic-email-survey-response-rates/71</link>
		<comments>http://www.allegiance.com/blog/first-impressions-matter-part-2-in-a-series-on-electronic-email-survey-response-rates/71#comments</comments>
		<pubDate>Mon, 15 Dec 2008 16:48:30 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[customer surveys]]></category>
		<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[e-mail surveys]]></category>
		<category><![CDATA[survey response rates]]></category>
		<category><![CDATA[surveys]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=71</guid>
		<description><![CDATA[Response rates to e-mail surveys can sometimes be low. Here are some tips for improving them. ]]></description>
		<wfw:commentRss>http://www.allegiance.com/blog/first-impressions-matter-part-2-in-a-series-on-electronic-email-survey-response-rates/71/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Observations from BAI 2008: Banking, Innovation and the Current Leadership Gap</title>
		<link>http://www.allegiance.com/blog/observations-from-bai-2008-banking-innovation-and-the-current-leadership-gap/58</link>
		<comments>http://www.allegiance.com/blog/observations-from-bai-2008-banking-innovation-and-the-current-leadership-gap/58#comments</comments>
		<pubDate>Tue, 25 Nov 2008 17:32:19 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Allegiance]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=58</guid>
		<description><![CDATA[There is a real sense of fear in the banking industry right now, and at the 2008 BAI Retail Delivery Conference and Expo, a conference at which we just exhibited last week, that fear was almost palpable. While in any other year the following statement would have encouraged prospective attendees to pay the registration fee [...]]]></description>
		<wfw:commentRss>http://www.allegiance.com/blog/observations-from-bai-2008-banking-innovation-and-the-current-leadership-gap/58/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Why Do Electronic (email) Survey Response Rates Seem so Low?  I Have a Theory, and a Way to Help Improve Them.</title>
		<link>http://www.allegiance.com/blog/why-do-electronic-email-survey-response-rates-seem-so-low-i-have-a-theory-and-a-way-to-help-improve-them/28</link>
		<comments>http://www.allegiance.com/blog/why-do-electronic-email-survey-response-rates-seem-so-low-i-have-a-theory-and-a-way-to-help-improve-them/28#comments</comments>
		<pubDate>Tue, 28 Oct 2008 14:45:53 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[customer surveys]]></category>
		<category><![CDATA[e-mail subject lines]]></category>
		<category><![CDATA[e-mail surveys]]></category>
		<category><![CDATA[online survey]]></category>
		<category><![CDATA[surveys]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=28</guid>
		<description><![CDATA[Many of the people within companies who are sending out surveys are people who are not email marketing experts. Here are some common mistakes to avoid to watch your response rates climb.]]></description>
		<wfw:commentRss>http://www.allegiance.com/blog/why-do-electronic-email-survey-response-rates-seem-so-low-i-have-a-theory-and-a-way-to-help-improve-them/28/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The Right Sized Survey</title>
		<link>http://www.allegiance.com/blog/the-right-sized-survey/21</link>
		<comments>http://www.allegiance.com/blog/the-right-sized-survey/21#comments</comments>
		<pubDate>Thu, 25 Oct 2007 16:45:15 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[customer surveys]]></category>
		<category><![CDATA[Feedback]]></category>
		<category><![CDATA[survey]]></category>
		<category><![CDATA[Survey Abandonment]]></category>
		<category><![CDATA[Survey Design]]></category>
		<category><![CDATA[Survey Length]]></category>
		<category><![CDATA[survey questions]]></category>
		<category><![CDATA[Survey Requests]]></category>
		<category><![CDATA[survey respondents]]></category>
		<category><![CDATA[Survey Responses]]></category>
		<category><![CDATA[Survey Sample Size]]></category>

		<guid isPermaLink="false">http://www.managedfeedback.com/enterprise_feedback_management/the-right-sized-survey</guid>
		<description><![CDATA[The average marketing manager should be able to put together a good survey. However, somehow this is not happening as often as one would expect. This article offers insights on how to make this process easier.  ]]></description>
		<wfw:commentRss>http://www.allegiance.com/blog/the-right-sized-survey/21/feed</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Fostering Good Customer Relations on the Front Line</title>
		<link>http://www.allegiance.com/blog/fostering-good-customer-relations-on-the-front-line/15</link>
		<comments>http://www.allegiance.com/blog/fostering-good-customer-relations-on-the-front-line/15#comments</comments>
		<pubDate>Wed, 22 Aug 2007 21:33:18 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[customer relationships]]></category>

		<guid isPermaLink="false">http://www.managedfeedback.com/customer-feedback/fostering-good-customer-relations-on-the-front-line</guid>
		<description><![CDATA[Customer loyalty is built on customer relations. The front desk clerk, the counter clerk or even the security guards can make or break your business based on the impression they leave with customers. Whether you are in a service-oriented business, manufacturing, education or the health care field, your goal is to make that first impression [...]]]></description>
		<wfw:commentRss>http://www.allegiance.com/blog/fostering-good-customer-relations-on-the-front-line/15/feed</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>The Basics: Customer Survey&#8217;s</title>
		<link>http://www.allegiance.com/blog/the-basics-customer-surveys/14</link>
		<comments>http://www.allegiance.com/blog/the-basics-customer-surveys/14#comments</comments>
		<pubDate>Wed, 15 Aug 2007 21:55:55 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[customer surveys]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Customer Survey]]></category>
		<category><![CDATA[Feedback]]></category>
		<category><![CDATA[preventing customer losses]]></category>
		<category><![CDATA[survey]]></category>
		<category><![CDATA[winning back customers]]></category>

		<guid isPermaLink="false">http://www.managedfeedback.com/customer-feedback/the-basics-customer-surveys</guid>
		<description><![CDATA[If your company would like to know the needs and desires of its customers, then conducting a customer survey is one of the best tools to use. Here are 3 areas of customer survey which are all essential for your company to know. ]]></description>
		<wfw:commentRss>http://www.allegiance.com/blog/the-basics-customer-surveys/14/feed</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Customer Satisfaction Index (ACSI). What is it?</title>
		<link>http://www.allegiance.com/blog/customer-satisfaction-index-acsi-what-is-it/10</link>
		<comments>http://www.allegiance.com/blog/customer-satisfaction-index-acsi-what-is-it/10#comments</comments>
		<pubDate>Fri, 10 Aug 2007 20:26:30 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[customer relationships]]></category>
		<category><![CDATA[customer surveys]]></category>

		<guid isPermaLink="false">http://www.managedfeedback.com/enterprise_feedback_management/customer-satisfaction-index-acsi-what-is-it</guid>
		<description><![CDATA[One way to benchmark the level of satisfaction of your customers is through a customer satisfaction index. One of the leading customer satisfaction indexes in the world is the American Customer Satisfaction Index (ACSI). The ACSI helps determine how satisfied consumers in the US are, so that consumer behavior can be understood. ACSI personnel question [...]]]></description>
		<wfw:commentRss>http://www.allegiance.com/blog/customer-satisfaction-index-acsi-what-is-it/10/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The Right CRM &amp; EFM Software &#8211; Key to Your Success</title>
		<link>http://www.allegiance.com/blog/the-right-crm-software-to-lead-to-your-companys-success/520</link>
		<comments>http://www.allegiance.com/blog/the-right-crm-software-to-lead-to-your-companys-success/520#comments</comments>
		<pubDate>Wed, 08 Aug 2007 16:22:30 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[CRM & EFM]]></category>
		<category><![CDATA[EFM]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[customer information]]></category>
		<category><![CDATA[customer interactions]]></category>
		<category><![CDATA[customer relationship management]]></category>
		<category><![CDATA[customer relationships]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[employee feedback]]></category>
		<category><![CDATA[employee satisfaction]]></category>
		<category><![CDATA[Enterprise Feedback Management]]></category>

		<guid isPermaLink="false">http://managedfeedback.com/?p=3</guid>
		<description><![CDATA[keeping tabs on customer information is an important piece of your companyâ€™s operations. As such, Enterprise feedback management (EFM) and Customer Relationship Management (CRM) solutions are equally important to the success of your company. And this article explains why. ]]></description>
		<wfw:commentRss>http://www.allegiance.com/blog/the-right-crm-software-to-lead-to-your-companys-success/520/feed</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
	</channel>
</rss>

<!-- Performance optimized by W3 Total Cache. Learn more: http://www.w3-edge.com/wordpress-plugins/

Page Caching using disk: enhanced

Served from: www.allegiance.com @ 2012-05-17 01:09:26 -->
