Allegiance Awarded Highest Service Leader Award for Enterprise Feedback Management
09 Mar 2010
2 Comments
For the second year in a row, Allegiance was honored with the 2010 Service Leader Award for Enterprise Feedback Management (EFM) by CRM Magazine. It is especially gratifying to receive this award since customer satisfaction is one of the top criteria. Click here to read the full article.
The winner is selected through an extensive three-month process and proprietary rating formula that involves industry analysts, financial and corporate information, product and functionality assessments, and scores reflecting customer satisfaction.
Allegiance was rated highest among its competitors in helping businesses to perform surveys and collect feedback from multiple channels, including e-mail, Web, phone, print, Interactive Voice Response (IVR), and social media. In addition, with the acquisition of Inquisite’s online survey software, we raised our already high score in the category of depth of functionality from the prior year.
But we are not resting on our laurels. We are busy planning the launch of an entirely new set of features and functions to help companies capitalize on customer and employee feedback. I hope you will plan to join us at the Allegiance Engage Summit in May 16 – 19, 2010 to hear all about it. For more on the summit, click here: http://engagesummit.com/
Great information! I’ve been looking for something like this for a while now. Thanks!
What a great resource!